Frequently Asked Questions

Image to render Buy Aqualung's products
Image to render Customer account
Image to render Size chart
Image to render Regulators
Image to render BCD's
Image to render Instruments
Image to render Wetsuits
Image to render Masks
Image to render Fins

Where can I find a list of the certified Aqualung dealers closest to me?

You can click on the "Store locator" button in the banner at the top or here. A new page will then open in which you will be able to use a geolocator with the "Use my location" button, or alternatively enter the postcode of your choice to find the Aqualung dealers closest to where you are.

How do I log in to my customer account?

You can log in to your account by cliking on the “log in” button at the top right of the banner. You must then enter your email adress wich is used as you login and your password.

What should I do if I have forgotten my password?

Click on the “Login” button in the banner at the top. You can then click on “Forgotten password” underneath “Password”. Enter the email address you used as an ID and you will receive a link to this address allowing you to reset your password.

How to update my personal information ?

  1. Log into your customer account
  2. To the right of the banner at the top, run the cursor over your name. In the drop-down menu, click on "My Account"
  3. In the "Profile" section, click on "Edit", located in the right corner. You can now update all of your personal information
  4. Click on the “Save” button to confirm

How do I unsubscribe from the newsletter?

In the newsletter email, scroll right to the bottom of the email and then click on "Unsubscribe". 

How to register for the guarantee?

You don't need to register anymore, just keep the invoice.

Where to find the size guide?

You can find the size guide to suit each product directly within the product description when you select a product.

How does a balanced diaphragm regulator function, and what are its benefits?

A balanced diaphragm regulator employs a balanced design in both the first and
second stages, ensuring consistent airflow regardless of changes in depth or tank pressure. This feature provides excellent breathing performance and reliability, making it suitable for a wide range of diving conditions.

What are some common signs that my regulator may need servicing or adjustment?

Signs of regulator issues include difficulty breathing, excessive breathing resistance, free-flowing, leaks, or unusual noises during inhalation or exhalation. If you experience any of these symptoms, discontinue use and have the regulator inspected by a qualified technician.

What is a diaphragm vs. a piston regulator, and how do they differ?

Diaphragm regulators use a flexible diaphragm to control airflow, making them more resistant to contamination and freezing. Piston regulators, on the other hand, utilize a piston mechanism for airflow control, offering excellent performance but may be more susceptible to freezing in cold water environments.

What are the advantages of a balanced regulator over an unbalanced one?

Balanced regulators deliver consistent airflow regardless of changes in depth or tank pressure. This feature ensures smooth breathing throughout the dive, making them preferred for deep dives or when using high-pressure tanks. Unbalanced regulators may become increasingly difficult to breathe from as depth and tank pressure increase.

What is environmental sealing, and why is it important in a regulator?

Environmental sealing prevents water and contaminants from entering the internal components of the regulator. This feature is crucial for diving in cold water or environments with high levels of sediment or contaminants, as it helps maintain consistent performance and prevents freeze-ups.

Can I adjust the breathing resistance on my regulator?

Most regulators allow you to adjust the breathing resistance to suit your preference or diving conditions. However, it's essential to follow manufacturer guidelines and have adjustments made by a certified technician.

What is the difference between DIN and Yoke (A-clamp) regulators?

DIN (Deutsche Industrie Norm) regulators screw directly into the tank valve and provide a more secure connection, preferred for technical diving and higher pressures. Yoke regulators clamp onto the tank valve and are more common in recreational diving.

Why is it not advisable to mix and match different first stages and second stages without proper certification?

First stages and second stages are designed to work together as integrated systems, and their compatibility has been tested and certified by manufacturers. Mixing components that have not been certified together can lead to unpredictable performance, potential leaks, and increased risk of equipment failure during a dive.

How can I ensure that my regulator setup is compatible and certified by the manufacturer?

To ensure compatibility and certification, purchase a complete regulator system from a reputable manufacturer. Manufacturers typically certify specific combinations of first stages and second stages together, ensuring optimal performance and safety. Avoid modifying or mixing components unless approved by the manufacturer.

Why do manufacturers certify specific combinations of first stages and second stages together?

Manufacturers certify specific combinations of first stages and second stages together to ensure compatibility, optimal performance, and safety. By testing and certifying integrated systems, manufacturers can guarantee that their regulators meet stringent quality and performance standards for diver use. It is important that you use 1st and 2nd stages that are compatible and of the same model. It is not possible to mix and match different regulator models even if they are the same brand, as these models will not be certified as a complete regulator. i.e. using an HELIX 2nd stage with an TITAN 1st stage. 

What is EN250 certification, and why is it important when choosing a regulator?

EN250 is a European standard that regulates the design, performance, and safety requirements for breathing apparatus, including scuba diving regulators. Choosing a regulator that meets EN250 standards ensures it has undergone rigorous testing and meets minimum safety requirements for diving use.

What are the advantages of using a regulator with a venturi system, and in what diving scenarios is it particularly beneficial?

SCUBA regulators equipped with a venturi system offer several advantages, including improved breathing comfort, reduced risk of free flows, and enhanced responsiveness to diver demand. These benefits make venturi-equipped regulators well-suited for various diving environments, including recreational diving, deep diving, and challenging conditions with strong currents or low visibility.

Can I buy spare parts to repair or service my regulator?

Spare parts are only available to authorized Apeks or Aqualung dealers and not to end users. All servicing or repair should only be carried out by an authorized Apeks or Aqualung technician and dealer. 

Can I do a service course so that I can service my own regulators?

Service courses are only available to authorized Apeks and Aqualung dealers. 

What is the difference between a wing-style BCD and a jacket-style BCD?

A wing-style BCD features a back-mounted air bladder, offering streamlined buoyancy control and more freedom of movement. In contrast, a jacket-style BCD has an integrated air bladder that wraps around the diver's torso, providing more stability and surface flotation.

What are the advantages of a back inflation BCD over a traditional jacket-style BCD?

Back inflation BCDs, such as those offered by Aqualung and Apeks, provide streamlined buoyancy control and freedom of movement by positioning the air bladder behind the diver's back. This design reduces drag underwater and enhances trim, making them popular choices for recreational and technical diving.

What is the lift capacity of a BCD, and how do I determine the appropriate lift for my diving needs?

Lift capacity refers to the amount of buoyant force the BCD can provide to lift the diver and their gear to the surface. It's essential to choose a BCD with sufficient lift capacity based on factors such as the diver's weight, the weight of their gear, and the diving environment (saltwater vs. freshwater).

How do I calculate the amount of weight I need to achieve neutral buoyancy with my BCD?

To calculate weight requirements, conduct a buoyancy check in shallow water, wearing all diving equipment you'll use during the dive. Add or remove weights until you achieve neutral buoyancy at eye level while holding a normal breath and without adding air to the BCD.

How do I properly care for and maintain my Aqualung or Apeks BCD?

Regular maintenance of your BCD is essential to ensure optimal performance and longevity. Rinse it thoroughly with fresh water after each dive, allow it to dry completely before storing, inspect for any signs of wear or damage, and have it professionally serviced annually.

What should I do if my BCD inflator mechanism becomes stiff or difficult to operate?

If your BCD inflator mechanism becomes stiff or difficult to operate, discontinue use immediately and have it inspected by a qualified technician. Stiffness or resistance could indicate internal corrosion, debris buildup, or other issues that require professional attention.

How do Aqualung and Apeks BCDs incorporate weight integration systems, and what are the benefits of using integrated weights?

Aqualung and Apeks BCDs often feature weight integration systems that allow divers to secure their weights within dedicated pockets on the BCD. Integrated weights offer streamlined weight distribution, improved trim, and easier weight ditching in case of emergency.

Can I use a BCD with integrated weight pockets in conjunction with a weight belt, and if so, what considerations should I keep in mind?

Yes, divers can use a BCD with integrated trim weight pockets in conjunction with a weight belt to achieve proper weighting and buoyancy control. It's essential to distribute weight evenly and ensure that the weight belt does not interfere with the operation of the BCD or inhibit quick release in an emergency.

How do I properly adjust the trim pockets on my Aqualung or Apeks BCD, and what effect does trim adjustment have on buoyancy?

Trim pockets on a BCD allow divers to adjust their horizontal trim by redistributing weight. Properly adjusted trim pockets can improve diver trim, streamline hydrodynamics, and enhance overall buoyancy control underwater.

Are there any Aqualung or Apeks BCD models specifically designed for cold water diving, and what features do they offer?

Yes, both Aqualung and Apeks offer BCD models designed for cold water diving, featuring reinforced materials and integrated weight systems that accommodate thicker exposure suits and heavier gear configurations.

What are the benefits of a rigid backpack vs. a flexible backpack on a BCD?

A rigid backpack provides additional support and stability, especially when carrying heavy tanks, while a flexible backpack offers greater comfort and flexibility during movement. Aqualung offer BCD models with both types of backpack designs to suit diver preferences.

What is the material composition of Aqualung and Apeks BCD bladders, and how does it affect performance?

Aqualung and Apeks BCD bladders are typically made from durable materials such as nylon or polyurethane. These materials offer excellent abrasion resistance, puncture resistance, and flexibility, ensuring reliable performance and longevity.

Can I use a BCD with a drysuit, and if so, what features should I consider to ensure compatibility and functionality?

Yes, many Aqualung and Apeks BCDs are compatible with drysuits. Look for features such as adjustable harness systems, low-profile inflator mechanisms, and sufficient lift capacity to accommodate the additional buoyancy requirements of a drysuit.

What is the purpose of a chest strap on a BCD harness, and how does it contribute to diver comfort and stability?

The chest strap on a BCD harness helps secure the shoulder straps in place, preventing them from slipping off during the dive. This feature enhances diver stability, comfort, and weight distribution, especially when carrying heavy tanks or equipment.

How do I know what size of BCD to purchase and how do I know if it fits me correctly?

Size charts for BCD’s are available online and it varies per model. The best way to ensure a BCD fits correctly is to go to your local Apeks or Aqualung dealer and try one on. It is always best to try the BCD on whilst wearing the wetsuit or drysuit that you plan to dive with. (Store locator)

What are the advantages of using wireless air integration with Aqualung dive computers, and how does it work?

Wireless air integration allows Aqualung dive computers to receive real-time cylinder pressure and gas consumption data from compatible transmitters attached to diving cylinders. This feature provides divers with accurate and up-to-date information on gas supply, enhancing gas management and safety during dives.

What makes Aqualung wetsuits stand out in terms of quality and performance?

Aqualung wetsuits are crafted with premium neoprene materials, innovative design features for enhanced mobility, and durable construction techniques, such as glued and blind-stitched seams, ensuring exceptional comfort and reliability underwater.

How do I determine the right Aqualung wetsuit size for me?

Aqualung provides comprehensive size charts based on measurements of height, chest, waist, hips, and inseam. It's crucial to refer to these charts and select a size that offers a snug yet comfortable fit to maximize thermal insulation and minimize water flushing. The best way to ensure a wetsuit fits you is to visit your local Apeks or Aqualung dealer.
(Store locator)

Does Aqualung offer any warranty or guarantee for its wetsuits?

Aqualung typically offers a warranty or guarantee against defects in materials and workmanship for its wetsuits. The specific terms and duration of the warranty may vary depending on the product line and regional policies. It's advisable to check the warranty details provided by Aqualung at the time of purchase. (click here for regional warranty policy)

Are there any special care instructions for maintaining Aqualung wetsuits?

It's essential to rinse Aqualung wetsuits with fresh water after each dive, avoid exposure to direct sunlight and extreme heat, store them flat or hanging with proper support, and periodically clean them with wetsuit-specific detergents to ensure longevity and performance.

How does Aqualung ensure environmental sustainability in its wetsuit manufacturing process?

Aqualung is committed to environmental sustainability and may utilize eco-friendly materials, such as limestone-based neoprene or recycled fabrics, and implement sustainable production practices to reduce the environmental impact of wetsuit manufacturing.

What are the advantages of using a hooded Aqualung wetsuit, and in what conditions is it recommended?

Hooded Aqualung wetsuits such as the SOLA FLEX provide additional thermal insulation and protection for the head and neck, making them ideal for diving in colder waters or in windy conditions where heat loss from the head can be significant.

What should divers do if their Aqualung wetsuit becomes damaged or torn during a dive trip?

If an Aqualung wetsuit sustains damage during a dive trip, divers can use wetsuit repair patches or neoprene cement to temporarily seal the area. Once back on land, they should assess the damage and consider professional repairs to maintain the wetsuit's integrity. Contact your local Apeks or Aqualing dealer for more information. (Store locator)

What are the benefits of Aqualung wetsuits with front zip vs. back zip designs?

Aqualung offers wetsuits with both front zip and back zip designs. Front zip suits provide easier entry and exit, minimize water entry through the zipper, and offer a more streamlined fit. Back zip suits may be more traditional and offer a wider opening for easier donning, but they can be prone to water flushing if not properly sealed.

Can Aqualung wetsuits be used for other water sports or activities besides SCUBA diving?

Yes, Aqualung wetsuits are versatile and can be used for various water sports and activities, such as snorkeling, surfing, paddleboarding, kayaking, or swimming. They offer thermal protection, flexibility, and durability suitable for a range of aquatic pursuits.

What are some common signs that indicate it's time to replace an Aqualung wetsuit?

Signs that it may be time to replace an Aqualung wetsuit include excessive wear or deterioration of neoprene material, loss of thermal insulation due to compressed neoprene or damaged seams, persistent odors despite proper cleaning, or significant changes in body size or shape that affect the fit.

Does Aqualung offer any warranty or guarantee for its wetsuits?

Aqualung typically offers a warranty or guarantee against defects in materials and workmanship for its wetsuits. The specific terms and duration of the warranty may vary depending on the product line and regional policies. It's advisable to check the warranty details provided by Aqualung at the time of purchase.

What are the key differences between Aqualung wetsuits designed for men and women?

Aqualung offers wetsuits tailored specifically for men and women, taking into account differences in body shape and size. Women's wetsuits may feature narrower shoulders, wider hips, and more tapered waistlines to provide a better fit and enhanced comfort for female divers.

Can Aqualung wetsuits be repaired if they sustain damage or tears?

Yes, Aqualung wetsuits can often be repaired if they sustain minor damage or tears. Divers can use wetsuit repair patches or neoprene cement to temporarily seal the area until professional repairs can be made. Many dive shops offer wetsuit repair services for more extensive damage. Visit your local Apeks or Aqualung dealer for more information.
(Store locator)

What methods does Aqualung employ to reduce water ingress through seams, such as gluing, blind stitching, or liquid sealing, and how do these techniques affect durability and flexibility?

Aqualung utilizes a combination of gluing, blind stitching, and liquid sealing techniques to minimize water ingress through seams. Gluing involves bonding neoprene panels together using specialized adhesives, while blind stitching creates seams that are stitched on one side and glued on the other, preventing water from seeping through needle holes. Liquid sealing is then applied to reinforce the seams, ensuring maximum durability and flexibility while maintaining water-tightness.

Can I use a regular snorkeling mask for SCUBA diving, or do I need a specific SCUBA mask?

While some snorkeling masks may be suitable for shallow diving, it's recommended to use a dedicated SCUBA mask for diving. SCUBA masks often feature reinforced construction, tempered glass lenses, and a design optimized for the pressures encountered at depth.

How do I select the right Aqualung SCUBA mask that fits my face shape and size?

Aqualung offers a variety of mask models with different skirt sizes and shapes to accommodate various facial contours. It's essential to try on different masks to find one that creates a comfortable and watertight seal without gaps or pressure points. The best way to select a new mask is to try one on, you can do this at your local Apeks or Aqualung dealer. (Store locator)

How can I prevent fogging in my Aqualung SCUBA mask, and are there specific anti-fogging solutions recommended?

To prevent fogging, pre-treat the lenses of your Aqualung SCUBA mask with a commercial anti-fog solution or a mixture of baby shampoo and water. Ensure thorough rinsing before diving, and avoid touching the inner surface of the lenses with fingers to minimize fogging.

What are some essential maintenance tips for prolonging the lifespan of my Aqualung SCUBA mask?

Rinse your Aqualung SCUBA mask with fresh water after each dive to remove salt and debris, and store it in a dry, cool place away from direct sunlight. Inspect the silicone skirt and strap regularly for signs of wear or damage, and replace components as needed to ensure continued performance.

Can Aqualung SCUBA masks accommodate prescription lenses or corrective inserts for divers with vision impairments?

Aqualung SCUBA masks offer compatibility with prescription lenses or corrective inserts to provide clear vision for divers with vision impairments. However, for personalized prescription lenses, it's recommended to visit a local optical specialist. They can create custom lenses tailored to your specific vision needs, ensuring optimal clarity and comfort underwater.

Do Aqualung or Apeks masks offer protection from UV?

No, the coated lenses on Aqualung and Apeks dive masks do not offer UV protection, they reduce glare on the surface, but they are not certified as UV protection.

What is the difference between full foot and open heel Aqualung fins, and when should I use each type?

Full foot fins have a foot pocket that encases the entire foot and are typically used for warm-water diving or snorkeling in calm conditions. Open heel fins feature an adjustable strap at the heel and are suitable for cold-water diving or situations requiring the use of dive boots.

What are the advantages of spring straps over normal straps on Aqualung fins, and why might I choose one over the other?

Spring straps offer quick and easy donning and doffing of fins, even when wearing thick gloves. They also provide a more secure and comfortable fit compared to traditional rubber straps. Divers may prefer spring straps for convenience and reliability, especially in cold-water environments.

How do buoyancy characteristics affect the performance of Aqualung fins, and what types of buoyancy are available?

Buoyancy characteristics influence the maneuverability and efficiency of Aqualung fins underwater. Some fins are neutrally buoyant, meaning they neither sink nor float, while others may be positively or negatively buoyant. Choose fins with buoyancy characteristics that complement your diving style and equipment configuration.

Can Aqualung fins be used for other water sports or activities besides SCUBA diving?

Yes, Aqualung fins are versatile and can be used for various water sports and activities, such as snorkeling, freediving, spearfishing, or underwater photography. They offer propulsion and maneuverability in the water, making them suitable for a range of aquatic pursuits.

What maintenance and care routines should I follow to prolong the lifespan of my Aqualung fins?

Rinse your Aqualung fins with fresh water after each dive to remove salt and debris, and store them in a cool, dry place away from direct sunlight. Inspect the fins regularly for signs of wear or damage, such as cracks, loose straps, or degraded blade materials, and replace any worn components as needed.

How do I properly fit Aqualung fins to ensure a comfortable and secure fit during dives?

When trying on Aqualung fins, ensure the foot pocket snugly encases your foot without pinching or causing discomfort. The strap should be adjusted to hold the fin securely in place without being too tight or too loose, allowing for easy donning and doffing while providing stability underwater.

How do I determine the appropriate fin size for my diving needs, and are there sizing charts available for Aqualung fins?

Aqualung provides sizing charts and guidelines to help divers determine the appropriate fin size based on foot length, width, and shoe size. It's essential to try on different sizes and models to find the best fit, ensuring comfort and performance during dives.
(Store locator)

What factors should I consider when choosing the stiffness or flexibility of Aqualung fins, and how do they affect performance in different diving conditions?

The stiffness or flexibility of Aqualung fins determines their responsiveness and propulsion characteristics underwater. Stiffer fins provide more power and control for strong currents or deep dives, while softer fins offer greater maneuverability and agility in confined spaces or shallow waters.