Need to return something? No sweat. Our goal is to make returns hassle-free.
In-store Purchases from an Authorized Aqua Lung Retailer:
- If you purchased your gear through an authorized Aqua Lung dealer, please return it there in accordance with their return and exchange policy. Please note Aqua Lung Retailers cannot accept returns of products purchased from www.AquaLung.com.
Online Purchases from AquaLung.com:
If you’re not happy with your purchase for any reason, simply return the unused product within 30-days for a full refund. All returned items must be in original, unused condition, with all parts and accessories to be eligible for a refund.
- Contact Customer Service at firstname.lastname@example.org or call 1-888-521-1517 to initiate a return. Be sure to include your order number, which can be found in your order confirmation email.
2. Customer Service will provide you with a Return Merchandise Authorization (RMA) number. This number helps us quickly track the status of your return.
3. Write the RMA number clearly on the outside of your shipping box.
4. Ship your return to:
Aqua Lung America, Inc.
Returns and Exchanges, RMA # __________
2340 Cousteau Court
Vista, CA 92081
5. Once your return order has been received and the merchandise has been inspected, your return will be approved and reimbursement sent out. We will notify you once we have processed your return. Please allow up to 10 business days after we receive your return for your refund to be credited.
For all items purchased from other online stores (ex: Amazon, Leisurepro), please contact them directly for their return policy.
If you have any questions or concerns, please don't hesitate to email us at email@example.com