In-store and online purchases from an authorized AQUALUNG AMERICA retailer
If the Customer purchased gear through an authorized AQUALUNG AMERICA dealer, the Customer shall return it there in accordance with their return and exchange policy. Please note AQUALUNG AMERICA retailers cannot accept returns of products purchased from www.aquaLung.com.
For all items purchased from other online stores than www.aqualung.com, please contact them directly for their return policy. If you purchased your gear through an authorized AQUALUNG AMERICA’s dealer, please return it there in accordance with their return and exchange policy. Please note AQUALUNG AMERICA’s Retailers cannot accept returns of products purchased from www.Aqualung.com.
Online Purchases from aqualung.com
Unless otherwise notified, Customer are responsible for all costs associated with the return of products. The products must not have been used, washed or damaged. The Customer must return the Products properly protected / secured, in their original packaging, in order to avoid any damages during transportation. In addition, the products must be accompanied by all their accessories, notices and documentation. In the event of damage to the products, the Customer is responsible for the depreciation of the products resulting from any handling other than that necessary to establish the nature, characteristics and proper functioning of the products.
Returns must be authorized with a Return Authorization. Items returned without a Return Authorization number may not be properly received.
1. Contact Customer Service at firstname.lastname@example.org or call (760) 597-5000 or 1-888-521-1517 to initiate a return. Be sure to include your order number, which can be found in your order confirmation email.
2. Customer Service will provide you with a Return Merchandise Authorization (RMA) number. This number helps us quickly track the status of your return.
3. Write the RMA number clearly on the outside of your shipping box.
4. Ship your return to:
Returns and Exchanges, RMA # __________
2105 Rutherford Rd
Carlsbad, CA 92008
5. Once your return order has been received and the merchandise has been inspected, your return will be approved, and reimbursement sent out. We will notify you once we have processed your return. Please allow up to 10 business days after we receive your return for your refund to be credited.