Frequently Asked Questions
How can I log into my customer account?
What should I do if I have forgotten my password?
How can I update my personal information?
How can I unsubscribe from the newsletter?
Do I require a customer account to place an order?
How can I place an order?
Where can I find my orders and purchases?
How do I know if an order is confirmed?
How can I track the delivery of my orders?
The item I want is no longer in stock. When will it be available?
What are the delivery times and charges?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
Will I be notified when my order has been shipped?
What type of notification will I receive once my package has arrived? (SMS, email, phone call...)
What happens if I cannot collect my package?
My order is faulty, what should I do?
My order is incomplete, what should I do?
How can I pay?
How long after my payment will the amount be debited?
How can I use my promotional code?
What happens if my payment is not accepted?
What is 3D Secure?
How can I return my item?
How can I track my return?
Which carrier will handle my return?
Do I have to cover the costs of my return?
How will I know that the Aqualung After-sales Service has safely received my item?
When will I receive my refund?
How does a refund with PayPal work?
Can I get a refund to a different method of payment to that used when paying for my order?
How does my refund work if I used a promotional code when paying for my order?
Where can I find the size guide?
LOCATION OF PARTNER DEALERS
How can I find a list of the certified Aqualung dealers closest to me?